Privacy policy

Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Billing and shipping address
• Email address
• Telephone number
• Order history
• Products purchased
• Shipping and tracking information
• Communications sent to us
• IP address and basic browser/device information
• Website activity and advertising/analytics information where applicable

Payment Information

Turbo Flex Drain does not store your complete payment-card number or card security code on our servers.

Card information is securely transmitted to our payment-processing provider using tokenization and other payment-processing technology.

Payment processors may collect and process payment information according to their own privacy and security practices.

How We Use Information

We may use customer information to:

• Process and fulfill orders
• Calculate shipping
• Provide tracking information
• Process returns and warranty claims
• Provide customer support
• Prevent fraud and abuse
• Maintain legally required business and tax records
• Improve our products and website
• Measure website performance
• Advertise or remarket Turbo Flex Drain products
• Communicate with customers about their orders or requests

Shipping and Service Providers

We may provide necessary information to companies that help us operate the business, including payment processors, shipping carriers, shipping software providers, website hosting providers, email providers, analytics providers, and advertising platforms.

We provide these services only the information reasonably necessary for the applicable purpose.

Advertising and Analytics

We may use analytics, cookies, pixels, or similar technologies provided by services such as Google or Meta to understand website usage, measure advertising effectiveness, and show relevant Turbo Flex Drain advertising.

These services may collect browser, device, cookie, IP address, and website activity information according to their respective policies.

Selling Personal Information

Turbo Flex Drain does not sell customer information for money.

We aren't interested in turning your order information into a separate business.

Data Retention

We retain transaction and customer information for as long as reasonably necessary to fulfill orders, provide support, comply with accounting, tax, legal, and fraud-prevention requirements, and operate our business.

Your Questions

If you have a question regarding personal information we've collected about you, contact Turbo Flex Drain through the contact information provided on our website.